Aloft London Excel

It was a visit due to my birthday and my husband and I were visiting the area for an event. We were upgraded as a special treat. Abigail on the desk was polite and explained everything about the facilities. The room was immaculate, the bed, bedding and pillows were out of this world soft, the black out blinds were awesome and we had a grea nights sleep. The breakfast was delicious with an excellent selection to chose from. Samiya one of the waitresses was very sweet and gave a wonderful dining experience.

We booked the hotel for the second time. The first time we came and combined family vacation with business and stayed at the hotel for 3 days from 4.05 to 7.05 and we really liked it. Our cat Elizabeth especially liked it. We had a room on the fourth floor. The room was very clean. I don't remember the name of the guy who checked us in but he was a very polite and considerate guy. I think he deserves gratitude and a compliment from the manager too. Therefore, on our second trip we decided to stay in the same hotel as the first time too. When we arrived the second time, the same guy checked us into the hotel as the first time. He works till 10 am to 10 pm. We were given a room on the second floor. The room was large and clean but we refused because on the second floor in the corridor, when you walk along the corridor to the room, there was a smell of sewage and the room had a common door for entering a parallel room. We refused because we have a cat and I was afraid for the cat's peace. I didn't want the cat to get stressed. I contacted the reception and they changed our room to the third floor. The room was clean and had a nice view from the windows. Much better then the room on the floor, because the windows there was frosted. So my cat liked to spend her free time sitting by the windows and watching the parking lot, the trains passing by, the people coming and going. She had a good time watching from the window when were at a business meeting. So, the room is nice and clean. The shower is clean and has everything you need: towels, soap, shampoo, toilet paper. In addition, if desired they give you robes and slippers for visiting the pool, sauna and stream room. The room has tea, coffee, sugar, milk and one can of water. It is advisable to put several cans of water, so as not to search all over London for where to buy drinking water. The restaurant workers are very nice. Sorry, we forget names. The girls were from Romania and Philippines is a great job.

The bed was comfy and the room was well-appointed. With the problems we had, the staff were so helpful and put things right as much as they could. I was very impressed with the customer service.

Very close to DLR station but could not hear any noise in the room. Excellent service from staff. They were friendly and couldn’t do enough to make our stay comfortable. Very spacious room, shower was fabulous and water pressure was great. Bed was big and extremely comfortable.

The room was very comfortable, well sized for a London hotel rooms - open layout and like that the toilet and shower were separate. The hotel pool and gym were a great and welcomed amenity by me and my sister. The staff on Reception at check in and check out were both very friendly and informative, great knowledge of local area when helping us with route to o2 upon check-in. Also, the on site car parking was super handy and straight forward!